Refund policy

Refund & Return Policy

All sales are final. We do not offer refunds for change of mind, accidental purchases, or incorrect sizing, all refunds are given in store credit.

Exchanges & Store Credit

If you have ordered the incorrect size, you may request an exchange or store credit within 14 days of receiving your order.

To be eligible, the item must be returned in its original condition, free from marks, stains, odours, pet hair, washing, or signs of wear, with all original tags attached and original packaging included.

Items that have been worn outside of a brief try-on will not be accepted.

Exchanges for incorrect sizing are available for standard products only. Limited edition and pre-order items are not eligible for exchanges.

Customers are responsible for all costs associated with returning an item for an exchange or store credit.

Once the item has been received and inspected, and has been confirmed to be in acceptable condition, we will organise your exchange or issue store credit.

Damaged, Defective or Incorrect Items

Customers must inspect their order immediately upon delivery.

If an item arrives damaged, defective, incorrect, or otherwise not in acceptable condition, the customer must contact us immediately with photographs and details of the issue.

Failure to report the issue promptly may result in the claim being denied, as we are unable to verify when or how the damage occurred.

Once the claim has been reviewed and approved, a replacement item or store credit will be provided.

Pre-Orders & Limited Edition Items

All pre-order and limited edition sales are final.

As production begins immediately once an order is placed, pre-orders cannot be cancelled, modified, refunded, or exchanged.

Limited edition and pre-order items are not eligible for size exchanges or returns.

If a pre-order or limited edition item arrives damaged, defective, incorrect, or is lost in transit, the customer may be eligible for store credit once the claim has been reviewed and approved.

Uncollected Orders

Customers are responsible for collecting their parcel within the carrier's collection timeframe.

Orders that are abandoned, unclaimed, or returned to sender due to non-collection may not be eligible for replacement, exchange, or store credit.

Contact

For all return, exchange, or store credit enquiries, please contact: Support@kaizenmxfia.com